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Corporate Staffing Services
Administrative Assistant (tsr Intern)

Corporate Staffing Services

Nairobi | Full Time | IT

Closing in 1 month ago

Administrative Assistant (TSR Intern) Job. IT Jobs In Kenya

Responsibilities

  • Assist in Troubleshooting, prioritizing, and resolving customer support incidents and service requests through searching the knowledge base and consulting with the Global Service Center, senior TSRs, and managers as needed.
  • Assist in Providing regular status updates to customers, and establish realistic expectations regarding when they can expect resolution to their incident or service request.
  • Assist in Escalating in a timely manner any tickets that require greater knowledge, skill, or access privileges to resolve.
  • Upon resolving an incident or service request, make follow-up contact with the customer to ensure their needs were met, and identify and resolve any gaps.
  • Assist customers with simple training needs.
  • Assist in Performing basic system management and routine security administration tasks.
  • Assist in Maintaining an accurate inventory of Area IT Assets using the corporate IT Asset Management tracking system.
  • Participate in continual learning and improvement.

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Qualifications

Must be worthy of a Temple Recommend

  • Bachelor's degree/Diploma in one of the following disciplines: Information Communication Technology, Computer Science, Software & Hardware Engineering, Specific IT certifications will be required.
  • Demonstrated Skills & Abilities: Expert-level knowledge of a variety of operating systems, hardware platforms, technical disciplines, virtualization, end-user applications, wired and wireless network connectivity and/or video conferencing platforms.
  • Effective interpersonal, collaborative and communication skills with a strong emphasis on customer service.
  • Ability to maintain confidentiality and provide support to General Authorities.
  • Advanced understanding of IT business functions, Knowledge of enterprise process governance standards
  • Understand and articulate business problems in both business and technical terms
  • Proven ability to be proactive, detail-oriented, dependable and appropriately prioritize tasks, multiple customer requests and assignments from management.
  • Proven ability to work independently while contributing to the strategic planning of the team
  • Experience understanding and solving business problems and articulating technical solutions Requires in-depth knowledge and experience.

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How to Apply

Click Here to Apply

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