
Administrative Assistant (tsr Intern)
Corporate Staffing Services
Nairobi | Full Time | IT
Closing in 1 month ago
Administrative Assistant (TSR Intern) Job. IT Jobs In Kenya
Responsibilities
- Assist in Troubleshooting, prioritizing, and resolving customer support incidents and service requests through searching the knowledge base and consulting with the Global Service Center, senior TSRs, and managers as needed.
- Assist in Providing regular status updates to customers, and establish realistic expectations regarding when they can expect resolution to their incident or service request.
- Assist in Escalating in a timely manner any tickets that require greater knowledge, skill, or access privileges to resolve.
- Upon resolving an incident or service request, make follow-up contact with the customer to ensure their needs were met, and identify and resolve any gaps.
- Assist customers with simple training needs.
- Assist in Performing basic system management and routine security administration tasks.
- Assist in Maintaining an accurate inventory of Area IT Assets using the corporate IT Asset Management tracking system.
- Participate in continual learning and improvement.
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Qualifications
Must be worthy of a Temple Recommend
- Bachelor's degree/Diploma in one of the following disciplines: Information Communication Technology, Computer Science, Software & Hardware Engineering, Specific IT certifications will be required.
- Demonstrated Skills & Abilities: Expert-level knowledge of a variety of operating systems, hardware platforms, technical disciplines, virtualization, end-user applications, wired and wireless network connectivity and/or video conferencing platforms.
- Effective interpersonal, collaborative and communication skills with a strong emphasis on customer service.
- Ability to maintain confidentiality and provide support to General Authorities.
- Advanced understanding of IT business functions, Knowledge of enterprise process governance standards
- Understand and articulate business problems in both business and technical terms
- Proven ability to be proactive, detail-oriented, dependable and appropriately prioritize tasks, multiple customer requests and assignments from management.
- Proven ability to work independently while contributing to the strategic planning of the team
- Experience understanding and solving business problems and articulating technical solutions Requires in-depth knowledge and experience.
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How to Apply
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