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Strathmore University
Administrative Assistant

Strathmore University

Nairobi | Full Time | Education / Teaching

Closing in 2 days from now

Basic Job Summary

The job holder will be responsible for the administration of school programs and act as a link between the students, external parties, and school management. The role also includes supporting the Exam Coordinator to ensure smooth administration and processing of school exams.

Duties & Responsibilities

  • Serve as the first point of contact for all external and internal inquiries by attending to visitors and responding to general program-related questions e.g., fees, intakes.
  • Administer student satisfaction/course evaluation surveys every semester, summarize feedback, and share it with school management.
  • Assist in debt collection by generating a list of debtors from the Academic Management System AMS and following up with students in arrears.
  • Receive and direct correspondence from parents and students to relevant university officers, including special exam requests, academic leave, and program transfers.
  • Monitor class attendance and track absenteeism by collecting attendance lists from lecturers and forwarding absentee reports to administrators.
  • Ensure timely and efficient student registration and orientation by preparing orientation materials, registering students in AMS, and creating e-learning platforms for lecturers.
  • Book classrooms via the timetabling system and allocate venues for classes and meetings.
  • Facilitate the processing of lecturers’ claim forms by documenting and submitting them to the Faculty Administrator and then to the Finance Department.
  • Issue clearance forms and gowns to students during graduation ceremonies.

Minimum Academic Qualifications

  • A Bachelor’s degree in a relevant field.

Experience

  • At least 2 years of administrative experience in a university setup.

Key Competencies and Attributes

  • Strong communication and interpersonal people skills.
  • Excellent analytical abilities.
  • High attention to detail.
  • A dependable team player.
  • Proficient in Microsoft Office Suite MS Suite.

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