
Administrative Assistant
Strathmore University
Nairobi | Full Time | Education / Teaching
Closing in 2 days from now
Basic Job Summary
The job holder will be responsible for the administration of school programs and act as a link between the students, external parties, and school management. The role also includes supporting the Exam Coordinator to ensure smooth administration and processing of school exams.
Duties & Responsibilities
- Serve as the first point of contact for all external and internal inquiries by attending to visitors and responding to general program-related questions e.g., fees, intakes.
- Administer student satisfaction/course evaluation surveys every semester, summarize feedback, and share it with school management.
- Assist in debt collection by generating a list of debtors from the Academic Management System AMS and following up with students in arrears.
- Receive and direct correspondence from parents and students to relevant university officers, including special exam requests, academic leave, and program transfers.
- Monitor class attendance and track absenteeism by collecting attendance lists from lecturers and forwarding absentee reports to administrators.
- Ensure timely and efficient student registration and orientation by preparing orientation materials, registering students in AMS, and creating e-learning platforms for lecturers.
- Book classrooms via the timetabling system and allocate venues for classes and meetings.
- Facilitate the processing of lecturers’ claim forms by documenting and submitting them to the Faculty Administrator and then to the Finance Department.
- Issue clearance forms and gowns to students during graduation ceremonies.
Minimum Academic Qualifications
- A Bachelor’s degree in a relevant field.
Experience
- At least 2 years of administrative experience in a university setup.
Key Competencies and Attributes
- Strong communication and interpersonal people skills.
- Excellent analytical abilities.
- High attention to detail.
- A dependable team player.
- Proficient in Microsoft Office Suite MS Suite.
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