The Accounts Receivables role is responsible for managing client relationships while ensuring timely and accurate collection of outstanding balances in line with company credit policies. Success in this role is demonstrated through strong client engagement, minimal overdue receivables, and consistent improvement in cash flow. The role acts as a key link between clients, sales, and finance to resolve billing issues efficiently and maintain long-term partnerships. It supports the organization’s financial stability and growth by balancing customer satisfaction with effective credit control.

Key Accountabilities

• Provide excellent customer service and resolve customer issues.
• Manage and maintain assigned key client accounts to ensure timely collections and reduce overdue balances.
• Monitor accounts receivable aging and follow up on outstanding invoices to achieve agreed collection targets.
• Build and sustain strong client relationships through regular communication and prompt resolution of billing or payment issues.
• Enforce company credit policies, including credit limits and payment terms, to minimize credit risk.
• Prepare and share accurate receivables, collection, and aging reports with management on a regular basis.
• Coordinate with sales, operations, and finance teams to resolve disputes and ensure correct invoicing.
• Negotiate payment plans with clients where necessary and ensure adherence to agreed terms.
• Contribute to improved cash flow and reduced days sales outstanding DSO through proactive account management.
• Carries out any other duty as may be directed

Requirements

Academic Qualifications and Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field.
• A minimum of 3–5 years’ experience in accounts receivable, credit control, relationship management, or a similar finance-related role.
• Strong working knowledge of credit management principles, collections processes, and financial reporting.
• Proficiency in Microsoft Office Suite, particularly Excel, and experience with accounting or ERP systems.