
Account Project Manager
Inevent
Nairobi | Full Time | Media / Radio / TV
Closing in 1 week from now
Responsibilities
- Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their projects;
- Review client concerns and seek to improve all aspects of the client experience with the company;
- Constantly promote the value of the InEvent platform and upselling through customer/client experience;
- Grow and expand clients platform usage within their organization;
- Suggest optimization of existing processes within all Customer Success initiatives;
- Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.
Ideal profile
- 3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must;
- Experience in client retention and continuous usage of the solution/service;
- Exceptional ability to communicate and foster positive business relationships;
- Technical skills is a must;
- Accountability and personal organization are essential;
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
- Available to work from 12 PM to 8 PM Eastern Time.
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