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InEvent
Account Project Manager

Inevent

Nairobi | Full Time | Media / Radio / TV

Closing in 1 week from now

Responsibilities

  • Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their projects;
  • Review client concerns and seek to improve all aspects of the client experience with the company;
  • Constantly promote the value of the InEvent platform and upselling through customer/client experience;
  • Grow and expand clients platform usage within their organization;
  • Suggest optimization of existing processes within all Customer Success initiatives;
  • Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.

Ideal profile

  • 3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must;
  • Experience in client retention and continuous usage of the solution/service;
  • Exceptional ability to communicate and foster positive business relationships;
  • Technical skills is a must;
  • Accountability and personal organization are essential;
  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
  • Available to work from 12 PM to 8 PM Eastern Time.

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