What you will do:

• Account Management: Build and maintain strong, long-term relationships with assigned dealers and strategic partners.
• Performance Monitoring: Track and analyze partner performance metrics, identify gaps, and lead improvement initiatives.
• Problem Resolution: Act as the primary point of contact for partner issues, ensuring swift resolution and continuous satisfaction.
• Market Intelligence: Gather market insights and feedback from partners to inform product, pricing, and go-to-market strategies.
• Cross-functional Collaboration: Work closely with marketing, credit, operations, and product teams to ensure seamless partner experience and execution.
• Reporting: Prepare regular reports on account performance, pipeline, and growth opportunities for internal stakeholders.

What you will need:

• Bachelor's degree in Business, Sales, Marketing, or a related field.
• Minimum 3 years of experience in account management, B2B sales, or partner management, preferably in fintech, telecom, or consumer electronics.
• Experience in smartphone financing, digital lending, or BNPL business models
• Strong understanding of dealer/distributor ecosystems in Kenya